CUSTOMER SERVICE


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Crossing the World’s customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at artisanjoey@cross-ingtheworld.com or call (760)324-8494 anytime.

 

Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.

 

Shipping/Handling Policies:

 

Crossing The World’s shipping is based on the total cost of your order.  Please see the scale based shipping listed below:

 

Total Order
Shipping Amount
Up to $15.00$4.50
$15.01-$75.00$6.50
$75.01-$100.00$8.50
$100.01-$150.00$12.50
$150.01-$300.00$16.50

For all orders over $300.00, please email us (artisanjoey@cross-ingtheworld.com) to receive custom shipping cost.  You will also receive a separate PayPal invoice to cover shipping.  Orders will not begin processing until Total Cost & Shipping have been paid.

 

We will email you an order confirmation that will include an estimated cost of shipping if over total order is over $300.00.

 

All items are inspected prior to shipment to insure high quality. We will package your items in quality packaging to minimize the risk of damage when shipped. We ship all items using UPS, USPS, or FedEx. Orders shipping to Hawaii, Alaska, Puerto Rico, Guam, and the U.S. Virgin Islands will be shipped via USPS (United States Postal Service). Please e-mail or call us at (760) 324-8494 for a shipping quote on all international orders.

 

Please inspect the outside packaging material for signs of damage when your order is delivered. Please indicate this damage to the shipping agent. Call us immediately at (760)324-8494 and we will work with the shipping company to resolve this issue. If your order is damaged, DO NOT send it back without notifying the shipping agent and “Crossing the World” first as this may void the insurance. We will provide you with instructions on how to process the damaged return when you contact us. We will replace the damaged product.

 

Insurance:
Crossing the World insures packages being shipped up to $150.

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